ETS LABORATORIES PRIVACY POLICY

Last modified: May 25, 2018

Introduction

ETS Laboratories (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.etslabs.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect on this Website and in e-mail, text and other electronic messages between you and this Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or any third party, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to our Privacy Policy below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect or solicit any information from anyone under the age of 18, or knowingly allow such persons to register for any of our services. If you are under age 18, please do not attempt to register for any Company services or send any information about yourself to us, including your name, address, telephone number, and/or email address. In the event that we learn that we have received any such information from a child under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us at info@etslabs.com.

By using the Website, you represent and warrant that you are of legal age to form a binding contract.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and fax number, any other identifier by which you may be contacted online or offline, and any information about you (e.g., your gender and occupation) that we maintain in personally identifiable form in combination with an identifier described above (“personal information”); and/or
about your internet connection, the equipment you use to access our Website and usage details.

We collect this information directly from you when you provide it to us and automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies.

Information You Provide to Us

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including e-mail addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

We do not respond to Do Not Track requests or other such mechanisms from users’ browsers. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Third-Party Services

We use third-party analytics services, such as Google Analytics (“GA”) and Intercom, Inc. (“Intercom”) to help understand your usage of our services and increase the functionality of the Website. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom and utilize Intercom to collect data for analytics purposes when you visit our Website or use our services. Intercom analyzes your use of our Website and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through e-mail, or through messages within the Website. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom or GA, please visit http://docs.intercom.io/privacy and http://docs.intercom.io/terms for Intercom’s privacy policy and terms of use or http://www.google.com/intl/en/policies/ for links to GA’s privacy policy and terms of use. If you would like to opt out of having this information collected by or submitted to Intercom and/or GA, please contact us at info@etslabs.com.

Cross-Border Transfer

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may be different from those of your jurisdiction. By providing any data on our website, you hereby expressly consent to such transfer for the purposes described herein

For customers located within the European Economic Area (“EEA”) or other non–U.S. territories, please note that any data you enter into our website will be transferred outside the EEA or such other non–U.S. territory for use by us as described herein, which we deem to be a legitimate interest under Article 6(1)(f) of the European Union’s General Data Protection Regulation (“GDPR”). We may make information we gather available to worldwide partners, for instance to our shipping partners, who will assist us in providing services to you.

The GDPR and other applicable data protection laws provide certain rights for EEA residents. You are entitled to review the personal information we hold about you as well as details on how we process such personal information. You also have a right in accordance with the GDPR to have your personal information corrected or erased, to restrict our processing of that personal information, to stop unauthorized transfers of your personal information and, in some circumstances, to have your personal information transferred to another organization designated by you. You also have the right to lodge a complaint in relation to our processing of your personal information with your local supervisory authority. If you do not request to have your personal information erased, it will be maintained by us indefinitely.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above or that you may not be able to purchase and receive products offered by us. Please note that even after you have chosen to withdraw your consent, we may continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Please contact info@etslabs.com for additional details on our privacy practices, or if you wish to request a country-specific privacy notice.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents may request from us certain information with respect to the types of personal information we share with third parties for direct marketing purposes by such third parties, if any, and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year. To request a copy of this information, please contact us at info@etslabs.com.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, you have the option of unsubscribing from such contact by clicking on the appropriate link in such communication or contacting us at info@etslabs.com.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy and in accordance with applicable law:

To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the assets of ETS Laboratories, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by ETS Laboratories about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ETS Laboratories, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from the Company

If you do not wish to have your e-mail address or other contact information used by the Company to promote our products or services, you can opt-out by clicking the appropriate link in the relevant communication or by sending us an e-mail stating your request to info@etslabs.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future promotional e-mail distributions.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at info@etslabs.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page at www.etslabs.com. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

info@etslabs.com, (707) 963-4806.